Booking Process
Personalized Proposal & Quote
We provide a detailed treatment plan and transparent cost breakdown. If you decide to proceed, we will issue an invoice for a 30% deposit.
Secure Your Booking Before Departure
Your 30% deposit secures your medical appointment and priority access to our partner hospitals and clinics. Payment can be made securely by credit card or PayPal.
Arrival & Initial Briefing
Once you arrive in China, your dedicated concierge will meet with you and review your final itinerary, appointments, transportation, and other arrangements.
Final Payment Upon Arrival
The remaining 70% balance is settled locally before your treatment or medical checkup begins. We accept major international credit cards and digital payment methods for your convenience.
We want every part of your healthcare journey to be straightforward and worry-free.
Our simple 30/70 payment structure gives you flexibility while keeping your costs transparent.
30% Deposit Before Departure
Confirm your booking and allow us to reserve your medical team, appointments, and hospital resources in advance.
70% Balance After Arrival
The remaining balance is paid after you arrive in China and meet our team, giving you greater confidence before completing your payment.
Transparent Pricing, No Surprises
You'll receive a clear, personalized quote before booking. The agreed price is the price you pay—no hidden fees or unexpected charges.
What Services Do We Provide?
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1
Personal Consultation
Start with a conversation. Your dedicated coordinator will learn about your needs, answer your questions, and help identify suitable healthcare services and programs.
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2
Personalized Medical Matching
Based on your needs and available medical information, we help coordinate suitable doctors, departments, hospitals, clinics, or healthcare institutions.
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3
Appointment & Online Consultation
When appropriate, we can arrange online consultations before your trip, helping you communicate with medical professionals and better understand the next steps.
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4
Travel & Medical Arrangements
Once your service is confirmed, we coordinate your medical appointments and practical arrangements, including airport transfers, accommodation and, when requested, local travel arrangements.
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5
Before-You-Arrive Support
Before your appointment, we reconfirm your itinerary, appointment details and preparation requirements, so you know what to expect.
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6
On-Site Assistance
On the day of your medical service, our team can provide bilingual communication and on-site assistance. We stay attentive to your needs, dietary preferences, physical condition and any practical concerns throughout the process.
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7
Reports & Doctor Communication
When your results are ready, we notify you and can assist with arranging an in-person or online explanation of your medical reports by the relevant healthcare professional.
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8
Departure Support
After your medical services are completed, we can assist with your departure arrangements and airport transfer.
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9
Personalized Support for Complex Treatment
For surgery and other complex medical programs, support is tailored to the specific treatment plan, hospital requirements and your individual circumstances.
More Than Coordination
At ThePandaWellness, every conversation with an international client matters to us. We believe medical travel should feel clear, organized and personal—not complicated or impersonal.
Our goal is to provide professional, thoughtful and personalized coordination, helping international patients navigate healthcare in China with greater confidence and convenience.
