As mentioned above, ThePandaWellness works with selected Grade A tertiary hospitals and experienced healthcare institutions in Chengdu, Sichuan, as well as partner resources in cities including Guangzhou, Shanghai and Beijing. We coordinate with suitable institutions based on each client's medical needs.

The medical institutions we introduce are legitimate healthcare providers operating under the applicable healthcare regulations in China. Where appropriate, we provide the institution's official name, location and relevant information so international clients can verify the provider independently.

No. ThePandaWellness is an international medical service coordination brand. We do not diagnose, prescribe medication or provide clinical treatment. We help international patients communicate with and access healthcare institutions in China.

Our relationship with each institution may vary. Depending on the service, we may coordinate appointments, international patient communication and other arrangements with the institution. We clearly distinguish between partner institutions, service providers and hospitals and do not claim an affiliation that does not exist.

Yes. You can tell us your preferred hospital, department or doctor. If you do not have a specific preference, we can help identify suitable options based on your medical information, location, budget and treatment needs.

We consider factors such as the medical specialty required, the type of examination or treatment, available services, location, your medical records and your practical requirements. The final decision to undergo examination or treatment remains with you and the treating medical professional.

Yes, where the institution offers this service. With your consent, we can organize and submit relevant medical records, imaging, laboratory reports and other information for preliminary review or appointment coordination.

The diagnosis, treatment plan and clinical decisions are made by qualified healthcare professionals at the medical institution. ThePandaWellness does not make medical diagnoses or guarantee treatment outcomes.

Yes. ThePandaWellness can assist international clients with appointment coordination, medical document preparation, bilingual communication, translation and on-site support, as well as the translation of relevant medical documents.

We can assist with obtaining and translating medical reports and explaining medical terminology for communication purposes. Any clinical interpretation or treatment recommendation should come from the qualified healthcare professional responsible for your care.

Costs vary according to the hospital, doctor, treatment, medical materials, examinations and your individual condition. We can help you request an estimated cost from the relevant institution when possible. The final medical cost is determined by the healthcare provider after professional evaluation.

Depending on the service, ThePandaWellness may charge a coordination or service fee. All fees are transparent. Before you confirm the service, we will clearly explain the applicable fees and what they include, and document them in the service contract.

Before sharing your medical records, medical images, or other health information with a medical institution, we will obtain your consent. We use designated communication channels and only share the information necessary to provide the requested service. We will never sell or disclose your personal or medical information to third parties without your consent.

Not always. Depending on the medical institution and type of service, preliminary information or records may be reviewed before your trip. However, some diagnoses and treatment decisions require an in-person examination.

No. Medical outcomes cannot be guaranteed. Our role is to coordinate access to appropriate healthcare services and support communication between international patients and medical institutions.