Shipping & Service Delivery Policy

Effective Date: September 2026

ThePandaWellness provides international medical service coordination and patient support services. We do not primarily sell or ship physical products.

This policy explains how our services are delivered to international clients.

1. No Physical Product Shipping

ThePandaWellness does not operate as a traditional online retail store and does not normally ship physical products to customers.

Payments made through our website are primarily for international medical service coordination and patient support services.

Therefore, standard shipping fees, tracking numbers, delivery addresses, and physical product delivery times generally do not apply.

2. How Our Services Are Delivered

After a customer submits an inquiry or confirms a service, our team may provide support through:

• Email

• WhatsApp

• Online communication

• Telephone or video communication when required

• Hospital and healthcare provider coordination

• In-person assistance in China

• Medical appointment and registration coordination

• Translation and communication support

• Local transportation coordination where included in the agreed service

The specific services included will be confirmed in the customer's quotation or service agreement.

3. Service Delivery Timeline

The delivery time depends on the type of service and the availability of the relevant hospital, doctor, clinic, or healthcare institution.

For example:

Initial Inquiry: We normally respond during our business hours after receiving an inquiry.

Appointment Coordination: The timing depends on healthcare provider availability and the customer's requested schedule.

Medical Travel Coordination: Arrangements are made according to the customer's treatment or healthcare plan and travel schedule.

On-Site Support: Provided according to the confirmed appointment and agreed service plan.

Some services may require additional preparation time, medical records, provider review, or appointment confirmation.

4. Digital Documents and Communication

Where applicable, service-related documents, quotations, appointment information, instructions, translated information, and other non-physical materials may be provided electronically through email, WhatsApp, or other agreed communication channels.

Electronic delivery does not require physical shipping.

5. Medical Reports and Physical Documents

Medical reports, examination results, prescriptions, discharge documents, or other medical records are normally issued and controlled by the relevant hospital or healthcare provider.

Where permitted and requested by the customer, ThePandaWellness may assist with:

• Collecting medical reports

• Communicating with the healthcare provider

• Translating medical information

• Arranging electronic delivery

• Coordinating physical document collection or delivery

Any physical delivery arranged through a third-party courier may be subject to additional delivery charges and the courier's own terms.

6. Transportation and Local Travel

Where transportation or local assistance is included in a customer's confirmed service package, this is a patient support and coordination service, not commercial product shipping.

Transportation arrangements, pickup times, locations, and applicable fees will be confirmed with the customer before the service.

7. Third-Party Services

Hospitals, clinics, doctors, hotels, airlines, transportation providers, courier companies, and other third-party providers operate independently.

Their service schedules, delivery times, availability, cancellations, delays, and fees may be outside ThePandaWellness's direct control.

We will make reasonable efforts to coordinate with the relevant provider and communicate important changes to the customer.

8. International Customers

Our services are primarily provided to customers located outside China who travel to China or communicate with healthcare providers in China.

Customers are responsible for providing accurate contact information and, where applicable, valid passport, travel, visa, medical, and appointment information required for their service.

9. Contact Us

If you have questions about service delivery, appointment arrangements, document delivery, or transportation arrangements, please contact us:

ThePandaWellness
International Medical Service Coordination

Email: thepandawellness@hotmail.com
WhatsApp: +52 951 164 3851

We will confirm the applicable service delivery arrangements based on your specific service agreement.